client service center

Manage Your Policy Quickly and Securely

Select your policy type below to request changes, access documents, submit service requests, or get support from our team.

Business Policies

Request certificates of insurance (COIs), policy changes, coverage reviews, or service support for your commercial insurance policies.

Manage Business Policies →

Personal Policies

Request ID cards, update your auto or home policy, submit coverage changes, or get help with your personal insurance policies.

Manage Personal Policies →
Make a payment

Pay Your policy directly

Select your insurance carrier below to access their payment portal and customer service resources.

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Call to pay — Online payment —

This carrier doesn’t offer an online payment portal — please call the number above to pay.

You’ll be redirected to your carrier’s secure payment portal. PrimeWest does not process payments directly.

Don’t see your carrier? Our team can help you find the correct carrier contact information or assist with your payment. Contact Our Team →

FREQUENTLY ASKED QUESTIONS

Got a Quick Question?

Here are answers to common questions about billing, policy changes, service requests, and account support.

Our team reviews service requests during business hours (Monday–Friday, 8:30 AM–5:00 PM) and typically responds within one business day.

Some requests—such as adding a vehicle, changing property information, or modifying coverage—may require additional carrier review and can take 1–3 business days to process.

For urgent service needs, please call (866) 920-2622 during business hours.

If you’re contacting us after hours, submit your request through the appropriate service form and our team will review it as soon as possible on the next business day.

For active claims, emergencies, or immediate claim reporting, contact your insurance carrier’s 24/7 claims department directly. Your policy documents or ID card will include the appropriate claims contact information.

Most premium payments and billing statements are handled directly through your insurance carrier.

Use the carrier payment directory above to access your carrier’s payment portal, billing information, and customer service resources.

→ Go to Carrier Payment Directory

Can I Make Changes to Multiple Policies in One Request?

Yes. Simply include all requested changes in your service request and our team will review them together.

If your request involves multiple policies, locations, vehicles, or insurance carriers, we may contact you to confirm details before submitting the changes.

Connect With Our Team

We’re Here When You Need Us

If you’d prefer to speak with a member of our team directly, choose one of the options below. We’re happy to help with billing questions, policy changes, service requests, coverage reviews, and general account support.

email US

Send us a message and a member of our team will respond during business hours.

Call Our Office

Speak directly with our team for immediate assistance during office hours.

Visit or Contact Us

View office hours, location details, and additional contact information.