Accessibility Statement — PrimeWest Insurance
Our Commitment

Accessibility Statement

PrimeWest Insurance Brokerage, Inc. is committed to ensuring digital accessibility for people of all abilities. We continually strive to improve the user experience for everyone and apply relevant accessibility standards to enhance the usability of our website. If you experience difficulty accessing any part of this website or need assistance obtaining information or services, please contact us. We welcome your feedback and are committed to making reasonable efforts to improve accessibility for all users.

Last Updated: May 19, 2026

Measures to Support Accessibility

PrimeWest Insurance Brokerage, Inc. takes the following measures to ensure the accessibility of the PrimeWest Insurance website:

  • Include accessibility considerations throughout our internal policies and procedures.
  • Assign clear accessibility goals and responsibilities.
  • Provide ongoing accessibility awareness and training where appropriate.
  • Regularly review website content and functionality for accessibility improvements.
  • Consider accessibility when implementing new website features, tools, and technologies.
  • Respond to accessibility feedback and work to address identified barriers in a timely manner.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

PrimeWest Insurance Brokerage, Inc. is committed to making its website accessible and strives to conform to the WCAG 2.2 Level AA standards. We continually review and improve our website to enhance accessibility and usability for all visitors.

Feedback

We welcome your feedback on the accessibility of the PrimeWest Insurance website. If you encounter an accessibility barrier or have suggestions for improving accessibility, please contact us:

We try to respond to feedback within 5 business days.

Compatibility with Browsers and Assistive Technology

PrimeWest Insurance is designed to be compatible with the following assistive technologies:

  • Chrome, Firefox, Safari, and Microsoft Edge (current and one previous major version) on Windows 10/11, macOS, iOS, and Android, with the following assistive technologies: NVDA, JAWS, VoiceOver, and TalkBack.

PrimeWest Insurance is not compatible with:

  • Internet Explorer and browsers older than 3 major versions
  • Mobile operating systems older than 5 years.

Technical Specifications

The accessibility of PrimeWest Insurance relies on the following technologies to work with the combination of web browsers, assistive technologies, and plugins installed on a user’s device:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon to support accessibility and compatibility with applicable accessibility standards.

Limitations and Alternatives

Despite our efforts to ensure accessibility, some content may not yet fully conform to accessibility standards. Known limitations include:

Third-party embedded content

Embedded forms, insurance carrier logos, and third-party widgets may not fully conform to WCAG 2.2 Level AA accessibility standards. These components are provided by third-party vendors and are outside of our direct control to modify. We are working with our vendors to identify and address accessibility issues, and we evaluate accessibility when selecting new third-party tools. If you encounter an accessibility barrier with any third-party content, please contact us at accessibility@primewestinsurance.com or call (866) 920-2622 and we will provide the information in an alternative format.

Older content and PDFs

Some older website content and PDF documents may not meet current accessibility standards. These items were created before our current accessibility commitments were established. We are progressively updating older content as part of our ongoing accessibility improvements. Please contact us at accessibility@primewestinsurance.com or (866) 920-2622 to request an accessible version of any content.

Assessment Approach

PrimeWest Insurance Brokerage, Inc. assessed the accessibility of PrimeWest Insurance by the following approaches:

  • Self-evaluation
  • Ongoing internal review and testing

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may request further review by emailing accessibility@primewestinsurance.com with “Accessibility Escalation” in the subject line. We will review escalated concerns and respond as promptly as reasonably possible.

Approval of This Statement

This Accessibility Statement is approved by:

PrimeWest Insurance Brokerage, Inc. Management Management

This statement was created on May 19, 2026 using the W3C Accessibility Statement Generator Tool.